Oferta pracy: Technical Writer

Lubicie jabłka? Firma Jamf – eksperci w zarządzaniu urządzeniami Apple w przedsiębiorstwach, instytucjach edukacyjnych i organizacjach rządowych – poszukuje Tech Writera do swojego biura rozwoju oprogramowania w Katowicach!

Więcej szczegółów poniżej, lub pod linkiem: https://www.jamf.com/jobs/view/technical-writer-1118/


Job Description

Technical Writers for Jamf work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical white papers, and infographics.

Ideal candidates are exceptional writers who are analytical, insightful, and passionate about delivering the best product experience. They are self-starters who take responsibility for their work and their professional growth, work well with ambiguity, and embrace change.

Location: Katowice, Poland
Travel: < 5%
Job Type: Full time
Education: Bachelor’s Degree
Supervisor: Technical Communications Manager

Responsibilities

  • Build a deep understanding of Jamf Pro and its role in making customers successful
  • Build a working understanding of all documentation sets, including their purpose, target audience, and overall content
  • Build a working understanding of processes and procedures used throughout Engineering and Agile delivery teams
  • Work as part of a cross-functional, Agile delivery team to identify, create, and deliver complete, technically accurate content that best meets users’ needs
  • Use JIRA to capture and track work
  • Work in conjunction with an editor to ensure content is complete, usable, findable, and consistent with style guidelines
  • Learn and use multiple content management systems and solutions to format, compile, and publish content in English
  • Collaborate with technical writers on other Agile delivery teams to improve processes and practices related to Agile technical writing
  • Onboard, educate, and mentor new technical writers as needed
  • Continuously grow technical communication skills and knowledge of the company

Qualifications

  • Bachelor’s degree
  • 3+ years technical writing experience in the software industry
  • Strong interpersonal and organizational skills
  • Excellent English communication skills (written and verbal)
  • Experience with OS X and iOS platforms preferred
  • Experience in an Agile environment a plus

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