Oferta pracy: Senior Technical Writer (Mapp) – Kraków

Zaprzyjaźniona firma szuka starszego techwritera… chętni do pracy nad „badass digital marketing platform”?

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In this position, you will strengthen our Learning and Documentation Team and create an excellent, easy to understand and helpful technical documentation for the whole Mapp Cloud. We are looking for a fellow Technical Writer (m/w/d) who will be responsible for creating technical integration documents (API, SDK, Plugins), FAQs and learning material. We believe in clear, concise and consistent knowledge transfer with a wide-range of different customer personas, and this being the foundation of building successful products and sustaining that success.


  • Help building a new company wide documentation platform in Confluence, which will include all customer facing documentation, like Training chapters, Best practices, FAQs, API, SDK
  • Create a concept for this documentation and structure the content to target different personas such as data analysts, marketing professionals, IT professionals and/or developers
  • You will work closely with the Product Development Teams and Engineers to ensure learning documents and related documentation platform is up to date and accurate
  • Review current documentation, work on editing, developmental editing, updating, proof reading and reiterating where necessary to address different customer personas
  • Work closely with Customer Care Teams to create documents, update and/or amend existing documents in relation to the information acquired from customer feedback and support tickets
  • Closely monitor the usage, manage and maintain documentation consistency and actuality based on data driven decisions to iterate and improve the product documentation over time


This position requires a proven track record of creating and maintaining online help, user manuals, release notes, training documentation for processes, products and technologies.

  • Excellent written and verbal German and English language skills
  • Very good knowledge in Confluence
  • Ability to meet short deadlines without compromising content quality
  • Good understanding of the SaaS business and customer intelligence concept
  • Clear and concise communication with a wide variety of key stakeholders
  • Experience working in an agile environment and ability to adapt quickly to changing product priorities